1.Is Dampden.com checking the products before shipping them to me?
Yes .always. ( Disclaimer) Sometimes we can’t check an item due to it is sealed and if we break the seal our customers may think that they have received a used product.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If we find a product to be defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from Dampden.com has a guarantee of quality and will exactly match the description on our website.
Factories that supply Dampden.com are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from us just as much as any western retailer.
3. How long dose it take to have my orders shipped after the payment is made?
Processing time 1-2 business days normally: During this period, we do quality-control tests and get the items carefully packed.
Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirmation after three days after the payment is made, please kindly contact our customer service . They will check for you.
- What should I do if my items arrived damaged?
Sometimes ( not Often ) rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. ( its a good think to open the parcel before signing for it )They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact Dampden.com immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate Dampden.com, and we will pass on this compensation to you.
The compensation varies from case to case and is different for each delivery company. In some cases you will need to post the broken item back to Dampden.com in order for us to send out a new piece. But do not worry as
we is a Bussiness member at paypal you will get the shipping price refunded by Paypal after applying for this at Paypal..
- What should I do if my products have some problem after a period of use?
If you encounter quality issues within the warranty period, you can ask for us.
Except for this case,The Merchant is not responsible for product damage caused by customers’ wrong operation or damage by other means.. Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
Generally we offer 3 months warranty from the day you receive you order., as that is what the manufacture offers.
In this case, please kindly provide us with proof as below:
The photos of original Dampden.com package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order. ( In 90% of the cases there are no need for returning the product )
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer can Via Paypal get the return shipping cost covered and Dampden.com is responsible for the shipping costs of arranging reshipment by air mail if the fault is from the manufacturer.
( In most cases there are no need for return of the product )
If the customer refuses to receive the shipped order we will refund the amount minus the shipment as soon as we have received the parcel return to our warehouse, as Dampden is not guilty of your refusal to receive it.
Approximate shipping amount. Minor Accessories and Tanks $ 4.00 to 6.00
2 items in the package about $ 8.00
Mods and Kits $ 8.00 to $ 12.00